I just don’t know how true these rumors are, but I’ve gotten reports that GCash has been acting up the past few days. Incidents of delays of anywhere from a few minutes to a few hours have been experienced by GCash payors (one sending the payments) and payees (the recipient of the GCash payment).
There are also rumors of GCash implementing a FEE for those who Cash-in (i.e. put in money into their GCash wallets) even if it’s paid in cold cash over the counter at any Globe Business Center.
Moverover, there are also rumors that this same CASH-IN FEE will, actually, be forwarded to the GCash payor (so that the GCash payor need not pay the 1% CASH-OUT fee anymore).
If these new policies are going to be implemented, then these may be the reasons why the GCash system has been quirky for the past few days. The GCash system may have been undergoing maintenance to incorporate new policy.
This is okay, in my opinion. But what is not okay is the fact that there have been no announcements or updates from GCash about the planned changes in policy. A simple text message update would have sufficed so that all concerned are well-informed.
Again, these are all rumors… as heard thru the grapevine.
If there are any GCash users out there, we’d appreciate your feedback if these rumors are, indeed, true.
Just got word from a reliable source that a local Telco provider is working hard to come up with their own version of Telco Cash. Seems like the Telcos are hell bent on taking a big slice out of the remittance market and Person-to-Person (P2P) payments from the banks.
By process of elimination, you may know which Telco this is.
Cash, Money… what else? Currency? Coins? Moolah?
I wonder how they will call this new service?
Scene: Bank Branch somewhere in Metro Manila
Customer: Hi, I am a “Telco Cash” user and I would like to ask for assistance with how to enable the Telco Cash fund transfer to my Bank Account here and vice versa.
Bank CSA (Customer Service Assistant): Good morning, Sir. Ah… wait please.
After a few minutes….
Bank CSA: Sir, I will refer you to our Customer Service Head regarding this query.
After a few minutes…
Customer: Hi, I am a Telco Cash user as well as a depositor in your branch. I saw in the newspapers and heard that I can now transfer my Telco Cash funds to my Bank Account and vice versa. I would like to know how I can do this.
Bank Customer Service Head: Good morning, Sir. I am very sorry, but I will not be able to help you on this one.
Customer: I don’t understand… your Bank and the Telco Cash came out with full spread ads on major newspapers for this new and, supposedly, convenient feature….
Bank Customer Service Head: I know, Sir. It’s a bit awkward on our part. I believe it’s best if you go to the nearest Business Center of your Telco Cash for the details on how to enable this feature.
Customer: Oh… Can I talk to your Branch Head? Maybe she knows about this.
Bank Customer Service Head: Wait a minute, Sir…
After a few minutes…
Bank Branch Head: Good morning, Sir. I was asked to help you out regarding the Telco Cash to Bank fund transfer. I am so sorry as well… We’ve heard of the news and sets of announcements about this new feature for Telco Cash users and our Bank’s account holders. However, We haven’t received any official communication or advice from within the Bank on how to handle the process.
Customer: Oh… So I really have to go to a Business Center of the Telco Cash to get the details on how this can be done?
Bank Branch Head: I am afraid so, Sir. Or better yet, you can call their Help Desk so as to save you the time and effort in making the trip to the Business Center of the Telco Cash.
Customer: I see…
Hmmm… Interesting idea from Greenwich and Netopia.
While walking along a commercial center in San Juan, I saw a poster displayed at a Greenwich store that was promoting this this new “delivery channel”:
ORDER GREENWICH PIZZA AT NETOPIA
Too bad I was in a hurry and I didn’t have a camera with me.
Not a bad idea though.
The people in Greenwich found a creative way of tapping this market segment for online ordering and food deliveries —-> people who spend a considerable amount of their time at internet cafes to go online (obviously, these are the same people who don’t have any PC and/or internet connectivity at home). Netopia, considered the largest chain of internet cafes in the Philippines, with 150 branches nationwide (and targeting a total of 500 branches by 2008), is the best choice among existing internet cafe operators in the country. Continue reading
Posted in Delivery, eCommerce, Fastfood, Internet Cafe, mCommerce, Merchant Tools, myDSL, Netopia, Payment, Retailers, Small Business, Strategy
Now, Smart Money has finally made the right move of offering the Smart Money card for FREE! For me, the recent salvo of adverts is, really, all about getting the message across to the public that the card is being offered at no cost.
NOTE: The Card is Free.
The people in Smart probably (or finally) realized that the P220.00 cost of the card is one BIG hurdle to MASS acceptance of the service. Continue reading
Just heard from someone that there is a new local online payment gateway called PayPinoy.
When I went to the site, I had to do a double take. Looks quite exactly as an existing online payment gateway I know…. I immediately thought of two things: (1) PayPinoy is an affiliate or subsidiary of PayPal and (2) PayPinoy just wanted to leverage on the familiar interface of an existing giant in the world of online payment.
The first thought is quite unlikely. PayPal already has presence here in the Philippines (albeit registered Philippine PayPal users can just send money out). They’ve announced in last year’s eBay Explained event at Makati Shangri-la that they have plans of offering the “receive money” feature sometime this year (don’t know if they’d keep to this announcement as PayPal’s especially mum about future plans for the Philippines). Allowing another site with a similar “branding” is tantamount to creating confusion.
The second thought begs the question…. Continue reading
It’s in the news recently. eBay decided to pull out its advertising from Google’s AdNetworks… Hmmm… A new alternative for internet payments…
How this plays out will be very interesting, indeed.